Day-of Volunteering at the ReStore in Hanover County
If you are working for court, pre-court, or school and will need verification of hours, you must contact Amanda Gunter at agunter@hkwhabitat.org or 804-569-6108x104 BEFORE signing up and working your first shift. If you do not do this, no verification of hours will be given. We are unable to help court or precourt individuals whose charge is theft-related, or violent or sexual in nature. Individuals may not contact the office on behalf of someone else.
We know that things come up - if you need to cancel your shift, please do so at least 24 hours in advance. This allows us to find other volunteers to fill in!
Volunteers will be working at 7199 Stonewall Parkway Mechanicsville, VA 23111
Schedule:
Store hours are Monday through Saturday 9:00 a.m. to 5:00 p.m. We are looking for volunteers willing to work a shift from 9:00 a.m.–1:00 p.m. and/or 1:00 p.m.–5:00 p.m. There is also a Sunday shift from 10:00 a.m. - 2:00 p.m. for 'behind the scenes' work. Volunteers may also work the entire day with short breaks.
- Personal belongings may be left in the employee area.
- Failure to show up on a scheduled day may result in their termination of volunteer status.
- If you need to cancel, please do so 24 hours in advance to allow other volunteers to fill the opening.
Responsibilities:
- Inspect donations carefully and enforce requirements tactfully.
- Clean and help price incoming materials, following established pricing procedures and criteria.
- Organize and set up materials for sale in an orderly and appealing manner using warehouse material handling equipment as needed.
- Straighten and clean displays, restocking out-of-place items.
- Maintain orderly and clean work area.
- Greet customers, answer questions, and assist as needed.
- Load and unload vehicles receiving or delivering materials to/from the Restore.
- When requested, assist the driver when picking up material at donor sites.
- Detailed instructions are given for each new assignment. As the person becomes familiar with procedures, more unsupervised judgment and decision-making duties are given. The work is subject to review as needed by the ReStore Manager and Assistant Manager.
Qualifications:
- Must be flexible, enthusiastic, and willing to advocate the mission of Hanover and King William Habitat for Humanity.
- Must be able to lift 50+ lbs., with assistance.
- Must be comfortable with the use and operation of warehouse material handling equipment such as a hand truck or dolly.
- Demonstrate a history of being a self-starter.
ReStore volunteers are expected to:
- Punch in and out at the time-recording system (including any breaks)
- Arrive on time for the scheduled shift and do not leave early
- Dress appropriately
- Baggy clothes, open toe-shoes, or jewelry could create safety hazards in the store
- No revealing or vulgar clothing should be worn (shorts must be a suitable length)
- No smoking on the premises
- No working while under the influence of drugs or alcohol
- No loitering around doorways or in the restrooms
- No cell phones while working
- Notify a Store Manager when an assigned task is completed and get a new task
- Keep areas clean and neat
- Cooperate with Restore staff and other volunteers
- No abusive language or misbehavior
- Use common sense at all times and be mindful of the safety of others
If at any time a volunteer violates these expectations, Hanover and King William Habitat may terminate the volunteer status. If volunteer status is terminated, all hours accrued will not be counted towards any court-ordered service.
Background checks:
HKWHFH reserves the right to conduct background checks—including criminal, credit, DMV, and sex offender registry checks—on applicants, employees, board and staff members, key volunteers, and anyone who may have unsupervised contact with children, the elderly, or persons with disabilities.
Store Policies a Volunteer Needs to Know:
Donations are accepted Tuesday through Saturday from 9:00 a.m. – 4:00 p.m.
We accept:
- Appliances (good working condition, no more than 10 years old)
- Flooring
- Cabinets
- Lighting
- Building Materials
- Tiles (complete boxes)
- Windows/Doors
- Gently Used Furniture (no rips, stains, odors, or pet hair)
- Home Décor
- Hardware
We do NOT accept:
- TVs
- Clothing
- Mattresses
- Computers
- Paint
- Sheet Glass
- Dishwashers
- Books
- Individual Tile
All donations should be taken to the back of the store to be cleaned and priced before being put on the floor for sale. Donations may be denied if their condition does not meet standards or are unsellable. Some items, if they contain metals, may be put in the recycling bin.
All donations are property of Hanover and King William Habitat for Humanity and cannot be given to staff, volunteers or customers. Donated items must be available for purchase 24 hours before a volunteer or staff member may purchase them at the listed price.
Receipts are available for any donor. The valuation of the donation is the sole responsibility of the donor. If the donor declines a formal receipt, the Non-Receipt Ledger will be completed to ensure the chain of custody is properly followed.
We accept cash or charge. Every attempt is made to verify an appliance is in working condition. A customer has 3 days to verify if it works. If it doesn’t, they may bring it back for either an exchange or a refund.
If a customer is unable to pick up their items immediately, they must leave their phone number and plan to pick them up within 3 business days of their purchase. If it is not picked up in 3 business days, the item will go back on the sales floor, without a refund.
General Safety:
Safety at the ReStore is a priority and responsibility of every Manager, employee, and volunteer. Safety should not be seen as an end goal, but rather a constant work in progress. Management is responsible for monthly checklists and any building issues regarding the safety of the staff, customers, and volunteers. All staff and volunteers are responsible for addressing daily safety issues and correcting any violations as soon as possible.
Training and Equipment:
Certain equipment and machinery can only be used by staff and volunteers who have been trained. This equipment includes:
- Forklift, cardboard compactor, any ReStore vehicle, any power tool, any other tool or equipment at the manager’s discretion, ReStore truck
